Active Incident

Updated a few seconds ago

Customer Portal Slow Response TimesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

App

Locations

US-West



February 1, 2023 8:36PM UTC
[Investigating] Hello, We have identified an issue with our New Relic External Integration which is causing slow response times in our customer portal. We have disabled this integration to ensure the health of our customer portal. We will be conducting a root cause analysis of the New Relic integration issue and deploying a fix to the integration shortly after. We apologize for any inconvenience this causes for customers using New Relic to monitoring MongoDB instances. We will post updates frequently as to the progress of this work. Please contact support with any questions or concerns. Thank you ObjectRocket

Locations

Scheduled Maintenance

Schedule

October 14, 2022 5:00AM - 8:00AM UTC

Components

Mongo, Elasticsearch, Redis

Locations

US-East-IAD3, US-East-IAD1, US-East-IAD2

Description

Hello, On Friday, October 14, 2022, from 5:00 am to 8:00 am UTC ObjectRocket will need to perform a Load Balancer maintenance. During this maintenance window, there will be no impact to customer instances. If you have any questions or concerns please email support@objectrocket.com Thank you, ObjectRocket Support

Schedule

January 18, 2023 12:00AM - 6:00AM UTC

Components

Mongo

Locations

EU-London-LON5

Description

Hello, On Wednesday, January 18, 2023, from 00:00 to 06:00 UTC, ObjectRocket will need to perform a certification renewal on the underlying host your instance runs on. During this maintenance window there will be no impact to customer instances. If you have any questions or concerns please email support@objectrocket.com Thank you, ObjectRocket Support
IAD Cert Renewal MaintenancePlanned Maintenance

Schedule

January 19, 2023 5:00AM - 4:00PM UTC

Components

Mongo

Locations

US-East-IAD3, US-East-IAD1, US-East-IAD2

Description

Hello, On Thursday, January 19, 2023, from 05:00 to 16:00 UTC, ObjectRocket will need to perform a certification renewal on the underlying host your instance runs on. During this maintenance window there will be no impact to customer instances. If you have any questions or concerns please email support@objectrocket.com Thank you, ObjectRocket Support

Schedule

January 25, 2023 6:00AM - 8:00AM UTC

Components

Mongo, Elasticsearch, Redis, App, API, www

Locations

US-West, US-East-IAD3, US-Chicago, US-Dallas, EU-London, US-East, AP-Sydney, US-East-IAD1, EU-London-LON5, US-Chicago-ORD2, US-East-IAD2, ACL Sync

Description

Hello, We are opening this maintenance window to let customers know that we will be doing some updates. These updates will be non impactful to customers. Please reach out to us if you have any questions. Sincerely, ObjectRocket Support

Mongo




Operational

Elasticsearch




Operational

Redis




Operational

App




Partial Service Disruption

API




Operational

www




Operational

External Services